Privacy Policy

Introduction

Home Property Network (“HPN”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit our website or use our services.

Information We Collect

When you interact with our website, we may collect:

Personal details you provide (name, email, phone number, enquiry details).
Property-related information you submit through forms.
Technical data such as your IP address, browser type, and how you use our site (via cookies and analytics).

How We Use And Share Your Information

We use the information we collect to:

Respond to your enquiries and provide services.
Improve our website and user experience.
Send updates or marketing communications (you may opt out anytime).
Comply with legal and regulatory requirements.
Service providers who help us deliver our services.
Regulatory or legal authorities if required by law.

Cookies and Tracking

Our website may use cookies and similar technologies to improve functionality and personalise your experience. You can adjust your browser settings to manage or block cookies, but some features of our website may not work as intended.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Disclosure of your personal information to others

We may disclose your personal information to our related companies, agents, service providers, professional advisers, and third parties we work with in the ordinary course of our business. For example, if you provide us with personal information to help you find a suitable property, loan, or insurance product, we may collect and disclose relevant information to our trusted partners or service providers to assist in meeting your needs.

We will only use and disclose your personal information for purposes directly related to the reason it was collected, such as:

Assisting you with the sale, purchase, or rental of a property.
Assessing your eligibility for a property, loan, or insurance product.
Facilitating property-related services you request from us.
Administrative purposes, including data processing, printing, and mailing.
Updating referrers on the general progress of a service (excluding sensitive information).
Other services we offer that you may require.

Where your personal information is disclosed to third parties, those parties are strictly prohibited from using your information for any purpose other than providing services on our behalf. We only provide the information necessary for them to perform their role.

We will not disclose your personal information to third parties unless it is:

Required for the services you have requested.
Permitted by law.
Required by regulation or legal process.

How we store your personal information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. All staff, contractors, and representatives engaged by us are required to maintain the confidentiality of personal information.

Access to personal information stored electronically is restricted to authorised personnel whose role requires it, and our systems are protected through secure passwords and other safeguards.

When personal information is no longer required, we take steps to securely destroy it or de-identify it.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in the law, industry practices, or the services we provide. Any updated version will be published on this website and will take effect from the date of publication.

Contacting us and feedback

You can make any requests relating to your personal information held by us or any complaints regarding treatment of your privacy by contacting:

Kindly refer on the information below.